9031-R3_CC_Hollis_2023-2024_AnnualReport_Web

Town of Hollis 2023-2024 Annual Report Dedication

Anna McClay It is with great pride and pleasure that the Select Board recognizes Anna McClay for this year’s Annual Report Dedication. Anna McClay has served the public for the Town of Hollis as our Tax Collector for the past 33 years. She provides a professional, caring approach to each resident she helps, whether in person or on the phone, consistently and reliably. Her approach to any town matter is one of clarification and a provision of information in such a way to make people feel truly helped and informed. Anna is unassuming and always willing to explain things in a different way or by an example so that her customers better understand, whether it’s regarding taxes or registrations. Quiet and (mostly) soft-spoken, Anna is patient and takes her time making every customer feel at ease and that they are valued-- always treating them with respect. She rarely turns away customers who arrive just minutes before closing time-- she is always there to help them. Anna often stayed late to finish her work and never complained about the long hours when tax season came along. She also has an amazing ability to associate people’s faces to their name and address. A wealth of information, Anna spent many hours teaching staff—both her deputies and new members of all Town departments, the intricate duties of the Tax Collector and Motor Vehicle Agent. The wisdom and training she has provided to her co-workers throughout the years has been invaluable. Concise and well versed in the State tax laws, Anna also has good rapport with State agencies to help the Town resolve and fine-tune issues, both technical and procedural. Anna is always willing to assist our assessing staff with the completion of the tax commitment, making sure that changes in valuation are completed for the next year’s taxes. She also assists with both the abatement of taxes and supplemental documents that the Town collects or pays back to the property owners. If a tax payer or resident communicates difficulty in making ends meet, Anna always explores options for them or speaks to the Select Board about resources that might be available to help.

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