7017_WBF_HH_MockDigest

Member Guidebook

Table of Contents Table of Contents ................................................................... 2 Welcome to Heritage Health ................................................... 3 Change a Plan ........................................................................ 3 Online: ......................................................................... 3 Call: ............................................................................. 3 Mail: ............................................................................. 4 Fax: .............................................................................. 4 Choose a Primary Care Provider ........................................... 4 Health Plan Benefits ............................................................... 5 Services Not Covered by Your Health Plan ............................ 5 How to Use Your Medicaid and Heritage Health Plan ID cards ... 6 How to Get Care ..................................................................... 6 Emergency/Urgent Care ......................................................... 7 How to Receive Non-Emergency Medical Transportation Services ................................................ 8 Grievances ............................................................................. 8 Appeals .................................................................................. 9 Federally Qualified Health Centers ....................................... 11 Frequently Asked Questions ................................................ 14 Rights and Responsibilities .................................................. 16 Key Terms ............................................................................. 18 Contact Information .............................................................. 19

Toda la informacíon puede ser interpretada en caulquier idioma sin costo. 1-888-255-2605 TTY/TTD: 711 Page 2